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SHIPPING + RETURNS/EXCHANGES

SHIPPING POLICY

We offer a variety of shipping methods throughout the United States and the rest of the world. Each shipping method will be outlined in the checkout section. We offer free domestic shipping on orders over $100 within the United States only. If an order is less than $100 or the shipping address is outside of the United States, the shipping costs are covered by the customer. Customers may also upgrade shipping to receive the items sooner at their own cost as well.

Please let us know if you have any further questions. 

RETURN AND EXCHANGE POLICY

We hope that you will love your order from Gray Rose | Modern Baby, but we know there may be special circumstances where you might need to return or exchange something. We are happy to return or exchange most items in the form of merchandise credit to use towards a future purchase. However, there are some guidelines and restrictions. 

To start a return or exchange, please email us at grayrosebaby@outlook.com within 7 days of receiving your order with your full name, order number, the item(s), and the reason for return/exchange. We will let you know whether or not it is accepted within 48 hours. Notes- We cannot guarantee that the exact item/size for exchange will be available.

Seasonal and Made to Order Items are not eligible for a return/exchange.

To be eligible, all items must be in the original condition and packaging as it was received.

Item(s) must be in new condition-unworn, unwashed, and unused with no marks, stains, pet hair, etc.

We cannot accept a return or exchange if these guidelines are not met. 

If we accept the return or exchange, we will send details on how to send the item(s) back to us via USPS. You would simply package the item, take it to your local post office, and pay for the shipping costs. Once we receive the item(s), we will process it within 3-4 business days. There will be given a merchandise credit for the refund amount. If you wish to exchange the same exact item(s) for a different size, simply reorder that item. Please let us know if you have any further questions.

Thank you for shopping small and supporting us here at Gray Rose | Modern Baby! 

DAMAGES OR ISSUES

Please inspect your order upon arrival and let us know immediately if there are any issues or damages. We ask that you contact us within 1-2 days of receiving your order so we can evaluate the problem and make it right! 

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